CV Example
Customer Success Manager CV Example & Writing Guide
A customer success CV should show retention, expansion, and relationship depth. Lead with net revenue retention and health-score improvements.
Recommended CV structure
Summary of book-of-business size
Skills: onboarding, adoption, retention, expansion
Experience with NRR, churn, and CSAT outcomes
Tools: Salesforce, Gainsight, ChurnZero, Zendesk
Education
ATS keywords to include
Customer Retention
Onboarding
Account Management
NRR
CSAT
Expansion
CRM
QBRs
Use these terms naturally in your summary, skills, and experience sections. Our ATS checker scans for role-relevant keyword density and context.
Quantified bullet examples
Managed $2M ARR book of business, achieving 110% net revenue retention and 95% renewal rate.
Reduced time-to-value by 35% through redesigned onboarding playbook.
Drove 20% increase in product adoption via quarterly business reviews and training.